Returns
Returns on LA Organo are currently accepted only in the following cases:
1. You have received a damaged product
2. You have received a defective product
3. Wrong product was delivered to you
4. The product ordered was missing in the delivered shipment
In any of these cases, you could either request a replacement or a refund within 15 days of receiving the order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Step 1: Raise your return request via Whatsapp @ 8384078873 or Email care@laorgano.in. Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and order id for our reference
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
1. If request is initiated after 15 days of order delivery
2. Product is used or altered
3. Product is damaged due to misuse/overuse by the customer
4. Returned attempted without original packaging including, price tags, labels, original packing, freebies and 5. other accessories or if original packaging is damaged
5. Serial Number is tampered
6. Defective products that are covered under Seller/Manufacturer warranty
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@laorgano.in.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
